Welcome to Deviosapp.
This Refund Policy explains the terms governing refunds, cancellations, and payment disputes for courses, digital products, mentorship services, and related educational services provided by LITAPYK LIMITED.
By purchasing or enrolling in any service through our website, you agree to this Refund Policy.
1. Company Information
LITAPYK LIMITED
Room 511, 5/F, Ming Sang IND BLDG,
19-21 Hing Yip Street,
Kwun Tong, Hong Kong
Email: contact@deviosapp.org
2. Nature of Services
Deviosapp provides digital educational services including:
• Online courses
• Technical training programs
• Software development learning materials
• Mentorship and consultation sessions
• Downloadable digital resources
• Custom learning plans
• Workshops and project-based training
Due to the digital and instantly accessible nature of these services, refund eligibility may be limited.
3. General Refund Eligibility
Refund requests may be considered only if:
• The request is submitted within the eligible refund period
• The course or service has not been substantially accessed or completed
• No abuse, excessive downloads, or policy violations are detected
• Payment was successfully processed through an authorized payment method
Refund approvals are evaluated on a case-by-case basis.
4. Non-Refundable Services
The following services are generally non-refundable:
• Fully accessed or completed courses
• Downloadable digital materials
• Custom learning plans
• One-on-one mentorship sessions
• Personalized consultation services
• Custom project training
• Certification or assessment fees
• Services purchased during promotional or discounted campaigns unless otherwise stated
5. Custom Plan Refunds
Custom Plans and tailored educational packages are developed specifically according to customer requirements.
Because these services involve personalized preparation, consultation, scheduling, and resource allocation:
• Deposits and partial payments may be non-refundable
• Refund eligibility depends on project progress and delivered work
• Any completed consultation or delivered materials may be deducted from refundable amounts
6. Duplicate or Incorrect Payments
If a user is charged multiple times unintentionally or experiences an incorrect payment issue, they should contact us immediately at:
contact@deviosapp.org
Verified duplicate transactions may qualify for a full or partial refund.
7. Subscription & Recurring Billing (If Applicable)
For subscription-based services:
• Users may cancel future renewals at any time before the next billing cycle
• Cancellation does not automatically generate refunds for previously billed periods
• Access may continue until the end of the active billing period
8. Chargebacks & Payment Disputes
Users are encouraged to contact us before initiating chargebacks or payment disputes.
Initiating fraudulent or abusive chargebacks may result in:
• Suspension of account access
• Permanent service restrictions
• Additional verification requirements
We reserve the right to provide transaction records, login activity, course access logs, and communication history to payment processors during dispute investigations.
9. Processing Time
Approved refunds are generally processed within:
• 5 to 14 business days
depending on the payment provider, banking institution, and original payment method.
Processing times may vary outside our control.
10. Technical Issues
If users experience technical difficulties accessing purchased content, we will make reasonable efforts to resolve the issue before considering refund eligibility.
Users should contact support with:
• Account information
• Error screenshots (if available)
• Device/browser details
• Description of the issue
11. Abuse Prevention
Refund requests may be denied if we identify:
• Excessive course consumption before requesting refunds
• Repeated refund abuse
• Unauthorized sharing of content
• Fraudulent activity
• Violations of our Terms and Conditions
12. Policy Changes
We reserve the right to update or modify this Refund Policy at any time.
Changes become effective immediately upon publication on the website.
13. Contact Information
For refund-related inquiries, please contact:
LITAPYK LIMITED
Room 511, 5/F, Ming Sang IND BLDG,
19-21 Hing Yip Street,
Kwun Tong, Hong Kong
Email: contact@deviosapp.org